Durham Students’ Union and Unipol Student Homes are launching Rate Your Landlord; a review and ratings website that allows student tenants to leave feedback about their renting experiences.
Rate Your Landlord aims to allow students to talk about their personal renting experiences and for others to view and learn from them, becoming savvy, safe and happy renters. Many students are brand new to the world of private renting, so other people's opinions can be a useful tool. Rate Your Landlord provides an open, fair and balanced forum for tenants to have their say, for landlords to respond, and for students to learn what's what in the world of renting. We want students to share both good and bad experiences. The more reviews posted, the stronger the website becomes.
We are currently in the pre-launch phase, and so are collecting student reviews at https://preview.rateyourlandlord.org.uk/; these reviews will not be published until our full launch after landlords have had their right of response (student names, or contact details, will not be shared with landlords). At this point, the reviews and responses will be available on the main Rate Your Landlord site. We aim to launch the site after the collection of 400 reviews, which we hope to be in early 2025. Students can review the properties that they live in now and have lived in for the previous 2 academic years (so 3rd years could leave 3 reviews), scoring their experience on things like efficiency, value for money and safety and security.
Students are asked to rate their own housing experience on 8 indicators. In each case the student are presented with a 1 to 5 scale (5 the highest). The 8 ratings are:
All reviews will have a right of response once the review has been moderated by our expert team. Students will be restricted to submitting only one review per academic year and will have to make a declaration that it is honest and truthful and that they have lived in the property.
Rate Your Landlord is committed to giving landlords a right of response. Comments and general impressions can be answered to and landlords can make any general comments they wish under their right of reply. As students are limited to 140 characters, so are landlords. There will be moderation of comments, and any longer than 140 characters will simply be cut off at the character limit.
Before the site’s go-live date, landlords will be notified of any reviews with an opportunity to reply (the reviewers name/contact details are never shared). Once the site is live following a review being submitted, landlords will be automatically notified via email (where available) or SMS (if requested), with a link to reply to the review within a given timescale. If any users of the website have a concern about a live review they can use the ‘report a review’ function at the side and the moderation team will investigate.
The site has been operating successfully in Leeds since 2016, followed by rollout in York, and is soon to launch in Newcastle. It has become a popular tool in the house hunting process, allowing future tenants to consider the reviews and make savvy, informed decisions, whilst driving up standards in student accommodation as landlords respond to their consumer feedback. Each year, Rate Your Landlord holds the Rate Your Landlord Awards, recognising outstanding landlords and agents and celebrating the good work already being done.
Rate Your Landlord provides good landlords with good testimonials and marketing material that will help students to make more informed choices and positively choose to rent from a trustworthy provider. Rate Your Landlord is also an effective tool for recognising problems with particular landlords or agents and highlights trends of consistently good and poor landlords in the Landlord Rankings area.
In submitting a review to the site:
Student reviewers:
All reviews submitted by students to Rate Your Landlord are moderated by a small team of trained staff and reviews will either be amended to comply with the moderation protocol, approved or rejected.